Physician Onboarding : Accelerating Revenue, Access to Care and Enhancing the Physician Experience

Operational & Strategic Outcomes

About the Customer

A leading healthcare provider in the Rocky Mountain region, operating 15 hospitals, with over 300 sites and a 36,000 employee workforce serving nearly three million people annually

A highly fragmented and manual provider onboarding and offboarding process that relied on disparate spreadsheets, phone calls, and emails, leading to severe version control issues and a complete lack of real-time visibility. Because information was siloed, delays or incomplete tasks often surfaced too late, turning routine administrative steps into “emergencies” that postponed provider start dates and, consequently, delayed patient care.

• Complex Coordination: Managing 93 specific onboarding tasks and 64 offboarding tasks across 18 to 20 different teams created a massive administrative burden where one team’s work was often stuck waiting on another without clear status tracking.
• High Opportunity Cost: The organization was spending up to five hours every week in coordination meetings with representatives from every team just to reconcile work, forcing high-salary leaders to focus on administrative
  reporting rather than strategic operations.
• Financial & Clinical Risk: Each day a provider’s start was delayed resulted in approximately $11,800 in lost net revenue, per provider, per day and created backlogs in patient access to essential medical services.

The solution is OnboardMD, a centralized enterprise application built by Lateetud on the Microsoft Power Platform (including Power Apps, Dataverse, Power BI, and Power Automate) to serve as a unified “source of truth” for the entire provider lifecycle.

The application replaces manual spreadsheets with a centralized Dataverse environment that automatically determines required tasks based on provider templates. It uses Power Automate to trigger real-time notifications and escalations, while Power BI dashboards provide leaders with “early warning signs” of potential bottlenecks. Additionally, a Provider Portal with an AI-powered chatbot creates a single touchpoint for new hires to upload documents and find answers to FAQs, reducing the need for multiple departments to contact them repeatedly.

The implementation of OnboardMD transitioned the Rocky Mountains provider from a reactive, spreadsheet-driven culture to one of real-time accountability and proactive management. By streamlining coordination across IT, HR, Credentialing, and Recruitment, the organization eliminated the “domino effect” of delays, ensuring providers are ready to see patients on day one. This digital transformation has not only protected millions in potential revenue but has also standardized the provider experience across a massive, multi-state health system.

Beyond the financial gains, the solution has significantly improved the quality of life for the provider team.